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2012 Annual Conference and the 1st African SPM Conference
from 24/09/2012 to 29/09/2012
Kampala (Uganda)
The Africa Microfinance Network (AFMIN) will organize its 11th Annual Conference
and the 1st African SPM Conference in Kampala, Uganda, from September 24th to 29th, 2012
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Consumer Protection
Consumer Protection is a phrase used to describe any activity that helps MFI customers understand and assert their rights. Examples of consumer protection initiatives include ethical statements, codes of conduct or financial education. Consumer protection initiatives must be institution-wide and public, as opposed to marketing activities or internal policies.
Resources :
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Progress Note 14: Consumer Protection Principles in Practice: A Framework for Developing and Implementing a Pro-Client Approach
Consumer Protection
This PowerPoint presentation is from the 2003 AGM workshop "Becoming More Consumer Focused - Practical Solutions for PVOs & MFIs."
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The SEEP Network Consumer Protection Code of Practice Template and Discussion Guide
The following template is an example of an outline for a consumer protection code of practice for
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Pro-Client Principles: SEEP Takes the Lead
Presentation given during the Annual General Business Meeting of the SEEP Network.
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Trust Through Transparency Policy for Success
A presentation given during the workshop, "Linking SEEP's Pro-Client Principles to Positive Client Outcomes."
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