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2012 Annual Conference and the 1st African SPM Conference
from 24/09/2012 to 29/09/2012
Kampala (Uganda)
The Africa Microfinance Network (AFMIN) will organize its 11th Annual Conference
and the 1st African SPM Conference in Kampala, Uganda, from September 24th to 29th, 2012
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Consumer Protection
Consumer Protection is a phrase used to describe any activity that helps MFI customers understand and assert their rights. Examples of consumer protection initiatives include ethical statements, codes of conduct or financial education. Consumer protection initiatives must be institution-wide and public, as opposed to marketing activities or internal policies.
Resources :
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Trust Through Transparency: Applicability of Consumer Protection Self-Regulation to Microfinance
Trust Through Transparency examines how non-prudential self-regulation has helped other industries win the trust of consumers and avoid heavy-handed and costly regulation. Both the consumer perspective and the business perspective are described to em...
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